Contact and opening hours

Filing a report

Have you noticed damage or litter on the city's streets or in its parks? Or are you experiencing nuisances from things like construction work or other matters? If so, you can report this to Leiden municipality.

Ask your question online

Do you have a question, request, idea or comment for the municipality? Ask your question via the contact form.

By phone

Call 14 071

Monday through Friday
09.00 - 17.00
When calling from abroad, or with a phone registered abroad
+31 71 516 51 65


Send your question to +31 6 - 14 45 93 75

Monday through Friday
09.00 - 17.00

Live chat

If an employee is available, a live chat option will pop up on the page you visit.

Making an appointment

You can only visit us with an appointment. You can make an appointment at the product page you need, for example a driving license or a passport. You can always change your appointment with the link you will find in the appointment confirmation you received in your mail.


Visiting address
Bargelaan 190, 2333 CW Leiden
Monday through Friday
09.00 - 17.00
Thursday evening
17.00 to 20.00
Saturday morning
9.00 to 12.30

Directions to the Stadskantoor.

Postal address

General matters
Postbus 9100, 2300 PC Leiden
Work and income department
Postbus 9102, 2300 PC Leiden
Parking department
Postbus 495, 2300 AL Leiden

Opening hours during holidays

The municipal government is closed during official holidays. See also the exceptions for the sanitation department.


Do you have a complaint? If so, you can register it online.


Do you disagree with a decision made by the municipal government? If so, you can file an objection.


Would you like to let us know what you are satisfied with? You can submit a compliment.