Texting the municipality via WhatsApp

Do you have a short question for the municipality of Leiden? For example, do you want to know when the Municipal Office is open? Then you can ask us these short questions via WhatsApp. WhatsApp messages will be answered on working days between 9.00 and 17.00 hours. We will do our utmost to respond within two hours at the latest. WhatsApp is meant to be used for short and clear questions.

What cannot be done via WhatsApp?

Questions that we cannot or are not allowed to address via WhatsApp include policy questions, product requests or questions that require privacy-sensitive information. We are glad to answer those or other complicated questions by phone or via e-mail. You cannot make an appointment with the municipality via WhatsApp.

• Our WhatsApp number cannot be used to phone or SMS the municipality or added to a group discussion.
• You should never send privacy-sensitive information like your citizen service number (BSN) or number of your bank account via WhatsApp. The municipality never asks nor sends privacy-sensitive information via WhatsApp. In case such information needs to be exchanged, you can use the contact form (fin Dutch). You will find more details on how the municipality carefully deals with your personal data in our privacy declaration (in Dutch).
• In case you want to report on issues concerning the public space, please use the relevant form online (in Dutch). You will receive feedback on your notification via e-mail.