Customer satisfaction survey

At the municipality, we believe it is important to help you well and pleasantly. That is why we regularly ask residents about their experiences with our services.

How does it work?

Have you been in contact with the municipality? For example, for a new passport. Then it is possible that you will receive a short questionnaire by e-mail after the contact. In this e-mail we ask about your experience.

What do we do with the answers?

Your opinion helps us to improve our services. We carefully review the results of the research and use them to make our services even better. Small adjustments such as a change in a text can often be made quickly. Some adjustments require more effort and time.

Questions?

Do you have any questions about the customer satisfaction survey? Please contact us at dienstverlening@leiden.nl. Do you want to share something else with the municipality? Please send a contact form with your question or comment to the municipality.

Do you want to report something about your street or neighborhood? Then use the form ‘melding over uw buurt’ (in Dutch). Or use the app: ‘Zo Gemeld’.