FAQ and updates coronavirus

• Please arrange all your matters via the website so that you do not have to visit the Stadskantoor.
• Please come to your appointment at the agreed time and not too early.
• Keep 1,5 metres distance between the other clients and our employees
• Wear a mouth mask (mandatory)

From Tuesday the 2^nd of June the municipality of Leiden will be able to be of service to more clients in the Stadskantoor again. You should make an appointment, as simply visiting without one is not possible yet. Please keep to the rules and read how we together can contribute to keep it safe.

You can make an appointment on our product pages. For instance go to passport, driving license or parking permit or use the search bar on this page. From now on you can make appointments from Tuesday the 2^nd of June onwards.

Safety in the Stadskantoor

Safety remains the key word, and that is why the following safety rules apply in the Stadskantoor:

• Only visit the Stadskantoor when you have an appointment
• Come alone
• Do not come too early, but at the exact time of your appointment
• Stay at home when you have symptoms of a cold (runny nose, sneezing, sore throat, light cough) a slight temperature, a fever, chest tightness.
• When someone in your household has a fever and/or chest tightness? In that case you are not allowed to come to the Stadskantoor either.
• Keep 1,5 metres distance between the other clients and our employees
• Wear a mouth mask (mandatory)

No, at this moment it is not possible. In case you want to collect your passport, ID-card or driving license you can come within certain periods of time. Your collection receipt of your ID-card or driving license shows when you can come to collect your document.

There are increasingly more matters you can completely arrange online at the municipality of Leiden. There is no need to visit the Stadskantoor in order to apply for a parking permit, to inform about a relocation, to inform the municipality about an intended marriage or a birth registration at the LUMC. Please visit the website and see which matters can be arranged online.

Yes, the municipal waste collection facility is open. Please take into account that it could be more busy than usual at the moment. That is why we advise you to save your waste and other items for a while. In the context of security and to improve the flow of visitors, the following measures are taken:

• A maximum of five visitors only will be allowed on the premises of the municipal waste collection facility. This means that you will have to wait in front of the barrier before it is your turn. Traffic controllers will take care of an efficient and safe flow of traffic. Please follow their instructions.
• On your way to the waste collection facility, signage will give an indication of the current waiting time. On Saturdays an adjusted route will be set up. Please watch the traffic signs and  the instructions of the traffic controllers.
• The waste collection facility does not hand out greenbags at the moment. Consequently you can not make an appointment via internet to collect your greenbag.
• As of Tuesday the 2nd of June you can collect GreenBags at the waste collection point again. You can also make appointments to collect the filled GreenBags. Please call 14 071 to make an appointment.

If you visit the municipal waste collection facility

When visiting the waste collection point please keep to the general directives:

• Come alone
• Stay at home when you have symptoms of a cold (runny nose, sneezing, sore throat, light cough) a slight temperature, a fever, chest tightness.
• When someone in your household has a fever and/or chest tightness? In that case you are not allowed to come to the Milieustraat either.

You can make an appointment in advance, so that you can visit the Stadskantoor as soon as possible after the quarantine period.

The Saturday market returned to  the city centre again. The municipality has taken measures to keep the 1,5 meter distance from each other as much as possible in order to protect the safety and health of the market vendors and visitors of the  market. For that reason you will find a couple of stalls at a new place, are advertisement boards, pavement boards, tables and canopies forbidden and vehicles are only allowed with permission to park near the stall. It could be possible that you will find your regular stall at another spot.  

Moved to another spot are:

• To Vismarkt – Kerver fish products
• To Vismarkt/Koornbeursbrug – Van Rijnswou meat/meat products
• To Trouwstraatje – Hartevelt fish products
• To Botermarkt – Bozkurt snacks
• To Botermarkt – Al Afandi baklava
• To Gangetje – Korenhof fish products

As long as we have to cope with the corona virus, there are measures which are necessary to control the spreading of the virus. The following rules apply to everyone: avoid crowded places and when you have complaints, stay at home.
It is our mutual responsibility to keep to the rules. If the behaviour of people causes to endanger the safety or public health, the police or special investigation officer (BOA) will enter into a discussion. If this does not solve it, the police or BOA can give you a fine or a penalty.

First try to address people in a respectful manner. There might be a chance that the group does not even realise that they do not keep an appropriate distance between each other.

Do you still want to report on group formation, disturbance or safety in relation with the corona virus? You can report complaints or disturbances via this form.

You can also call the municipality, telephone number 14071 from Monday up to and including Friday between 8.30 and 17.00 hours.

Outside these working hours and in the weekend you can call the police, telephone number 0900–8844. Your notification will be handled by a special investigating officer (BOA) of the municipality or by the police.

Do you hear disturbing signals of violence or abuse?  Are you exposed to violence or abuse yourself? Please share your concerns, even if you have doubts. Violence often stops with the help from other people. On the website of Veilig Thuis Hollands Midden you can find information about what you can do. In any case please talk about it with someone or call Veilig Thuis, telephone number 0800-2000. You may call anonymously. Veilig thuis will always help you and together with you  establish what is going on and what is necessary to improve the situation.

Where can you ask for assistance or offer help as an inhabitant or an organisation? We have made an overview of initiatives and organisations which could mean something for you.

• You can come to the Huizen van de Buurt at 'Een Goede Buur' with your questions, assistance with filling in forms or suggestions. (in Dutch) Check the opening hours of 'Een goed buur' via www.incluzioleiden.nl (in Dutch).
• Do you need help or are you not sure where to go for information? You can call the Social district Team (Sociaal Wijkteam SWT) in your neighbourhood. The members of the District Team will be pleased to help you.  The telephone numbers of the Social district Teams in Leiden can be found via www.swtleiden.nl. You can also call number 14 071/choice 2 (Monday up to and including Friday from 9.00 – 17.00 hours).
• Do you have any questions and/or problems to nurture and educate your children? Or do you, as a child or youth, have any questions?  The Centre for Youth and Family Leiden (Centrum voor Jeugd en Gezin Leiden (CJG) is happy to be of service for all parents, children and youth who have a question or are looking for help or advice. Particularly in these uncertain times, because of corona. You can find more information, tips and contact details via https://www.cjgleiden.nl/pagina/coronavirus-overzicht/877160.
• Do you have financial concerns? In that case you can contact the Stadsbank. In doing so, you will get access to personal advice, information or assistance to help you to pay-off or to prevent financial debts. At the moment we prefer you to contact us by telephone. You can call 14 071/choice 2. When this is nog possible, you can visit the Stadskantoor (Bargelaan 190) on Monday, Wednesday and Friday from 9.00 up to 11.30 hours.
• Do you need help, for instance with your shopping, transport to a hospital or with walking your dog? Or would you like to offer help to someone else? Please subscribe to BUUV Leiden.

Local companies/students:

• Together with the municipality, Centre Management Leiden (CML) has opened an online information point on which the arrangements for entrepreneurs can be found.
• CML also looks at creative ways which will help to cope with the present situation. For instance by creating a local online platform for entrepreneurs. Another initiative is to consider incentive measures which could be taken after the corona crisis. Do you have any suggestions, please let us know via info@centrumvanleiden.nl.
• Entrepreneurs can register when they offer collection- or delivery services via lokaalroyaal.nl. In this way consumers can easily find the local entrepreneurs which are in their neighbourhood. Then they can support them by  doing their shopping or collecting other things  buying their groceries or other things locally at these companies.
• PLNT also works on an offer for students by online courses, so they can use their time in a useful way. Please closely monitor the website.

Other initiatives:

• Via Twitter #coronahulp 071 or #corona Leiden you can make an appeal for your offer or demand
• You can also use Facebook page Corona Hulp Leiden e.o.
• Ready2Help of the Red Cross
• Send mail to care centres or nursing homes. For instance Huis op de Waard has published a nice appeal. Please visit the site.
• The national platform www.nietalleen.nl links local assistance initiatives and requests for assistance.